TERMS & CONDITIONS

For the sale of tickets, gift vouchers and memberships

All Tickets are sold subject to availability and to these terms and conditions. These terms and conditions should be read prior to purchase as purchasing a Ticket constitutes acceptance of these terms and conditions.

1. Tickets & Admittance

1.a. A valid Ticket must be produced by each Customer to gain entrance to an Event. The Ticket must be retained by the Customer whilst in the Venue and be made available for inspection if requested by the Venue staff. Failure to produce a valid Ticket may result in expulsion from the Venue.

1.b. It is the Customer’s responsibility to contact the Venue if Tickets are lost, stolen, damaged or destroyed. Duplicate Tickets may be issued at the discretion of the Venue for certain Events, but it is not possible to issue duplicate Tickets for all Events, e.g. where there is a possibility that the licensed capacity of the Venue may be compromised. Additional security steps may be required if duplicates are to be issued.

1.c. It is the Customer’s responsibility to check their Tickets. The Venue will make all reasonable endeavours to correct mistakes if brought to their attention prior to the Event for which the Ticket is valid. However, it may not always be possible to rectify mistakes.

1.d. It is the Customer’s responsibility to ascertain whether an Event has been cancelled or rescheduled. In such cases the Venue will make all reasonable endeavours to notify Customers of the change, but cannot guarantee all will be informed before the date of the Event.

1.e. It is the Customer’s responsibility to assess the suitability of an Event for children where no official age restriction applies.

2. Conditions of Admission

2.a. The Venue reserves the right to refuse admission to a Customer, or to eject them from the Venue at any point, if in the Venue’s reasonable opinion the Customer: is acting in a threatening or aggressive manner; uses threatening, abusive or insulting language; appears to be under the influence of alcohol and/or drugs; may be a risk to the safety of Venue staff, performers or audience members; may detract from the enjoyment of other Customers; fails, when required, to produce proof of identity, age or entitlement to a concession/discount; fails to comply with instructions given by the Venue’s staff; or is found to be in breach of these terms and conditions or statutory law. No refunds will be given to Customers who are refused entry or ejected due to their behaviour as suggested in, but not limited to, the examples shown above.

2.b. The Venue will endeavour to admit latecomers at the first suitable opportunity, which may be the interval. For some Events late admission cannot be guaranteed.

2.c. The Venue reserves the right to refuse re-admission to the Venue. If Customers wish to re-enter the Venue they must check with the Venue staff before they exit.

2.d. The Venue reserves the right to conduct security searches and confiscate any item which, in the reasonable opinion of the Venue staff, may cause danger or disruption to the Event or other Customers, or which the performers or their representatives have specifically requested are prohibited.

2.e. The Venue will make all reasonable efforts to forewarn Customers if stroboscopic lighting may be used in the Event. Customers with known medical conditions who may be susceptible to such lighting effects are recommended to seek further advice.

3. Ticket Cancellations, Exchanges & Refunds

3.a. Tickets cannot be refunded after purchase unless the Event is cancelled, abandoned, rescheduled or where there is a material change to the Event. A material change is a change which, in the Venue’s reasonable opinion, would make the Event materially different to the Event that the purchasers of the Ticket could reasonably expect and would include a change to the advertised headline act (in the case of a comedy or music act) or the staging of a different production (in the case of a theatrical show). A cast change, the use of understudies, a change to a support act or an alteration to the running time does not constitute a material change. The Venue cannot offer refunds or exchanges if cast members, whether advertised or not, are unable to perform due to illness or unforeseen circumstances.

3.b. Refunds shall only be made to the person who purchased the Tickets and, where possible, by the same method used to purchase the Tickets. When it is not possible to refund via the same payment method the Venue reserves the right to request additional identification or documentation to ensure the money is returned to the correct person.

3.c. In the case of a cancelled Event, Customers will be refunded the face value of the Tickets and any associated booking fees they have paid. No further compensation will be offered.

3.d. In the case of a postponed/rescheduled Event, Customers will be offered alternative Tickets of the same value for the new date/time, subject to availability. Where it is not possible to offer Tickets of the same value then alternative Tickets may be offered. Should the Customer not wish to accept these Tickets then a refund can be obtained for the face value of the Tickets and any associated booking fees. To claim a refund the Tickets must be returned to the Venue prior to the rescheduled date. The Venue cannot be held responsible for Tickets which have been lost in transit so Customers are recommended to use a secure form of delivery, the cost of which is non-refundable.

3.e. If an Event is abandoned after commencing Customers will be offered, subject to availability, equivalent value Tickets for an alternative performance of the same production or they will be refunded the face value of the Tickets and any associated booking fees they have paid.

3.f. In rare and unforeseen circumstances the Venue may be required to revoke Customer’s Tickets and offer alternative Tickets for the same Event of the equivalent value. If this is not possible, alternative Tickets may be offered and any difference in value credited or debited to the Customer as applicable and with their consent. If the Venue cannot offer Tickets of the equivalent value then the Customer can claim a refund of the face value of the Tickets and any associated booking fees.

3.g. The Venue reserves the right to cancel Tickets which they reasonably suspect to have been booked fraudulently, which exceed any advertised limits on the quantity that a person/household can buy, or which they suspect to have been resold, or attempted to be resold, for financial gain. Any applicable restrictions on the quantity of Tickets that can be purchased will be made clear at the time of booking.

3.h. At the Venue’s discretion, a waiting list may be kept for sold out Events to assist Customers who can no longer attend. The Venue may charge an administration fee for facilitating the transfer of Tickets from one Customer to another.

3.i Once purchased tickets may only be exchanged for the same price tickets within the same production, subject to availability, if returned to the Box Office no later than 48 hours prior to the performance. An administration exchange charge of £2.00 per ticket will be made.

4. Ticket Prices

4.a. Ticket prices are subject to change. The Venue reserves the right to change the prices of Tickets and/or introduce discounts/special offers which cannot be retrospectively applied to Tickets already purchased.

4.b. All discounts/special offers are offered subject to availability and therefore Tickets may not be available at all advertised prices at all times.

4.c. Concession/discounted Ticket prices must be applied for at the time of purchase and cannot be applied to Tickets already purchased. Proof of entitlement to a concession/discount may be requested from the Customer at the time of booking and/or when they attend the Event. Failure to produce reasonable proof of entitlement to a concession/discount may invalidate the Ticket and result in refusal of admittance or ejection from the Venue.

4.d. Concessions/discounts are offered individually and cannot be used in conjunction with one another. If a Customer is eligible for multiple concessionary/discounted rates then they will receive the cheapest singularly discounted price, not a cumulatively reduced price.

5. Delivery

5.a. If Customers have chosen to receive their Tickets by post or by ‘Print-at-Home’ then it is their responsibility to inform the Venue if the Tickets have not been received prior to the advertised start time of the Event. Where the Venue is not notified of non-receipt of Tickets prior to the commencement of the Event neither duplicate Tickets nor a refund will be offered.

5.b. The Venue reserves the right to post Tickets only to the registered billing address of the card used to purchase them.

5.c. The Venue reserves the right to make Tickets available for collection by the Customer at the Box Office. If this becomes necessary the Venue will make all reasonable endeavours to notify the Customer of the change in advance of the Event and any postage fees paid will be refunded.

5.d. When Tickets are being collected at the box office, the Customer may be requested to present the card used to purchase the Tickets as identification. If this is not possible they must contact the box office prior to the day of the Event.

6. Prohibitions & Audience Consent

6.a. The unauthorised resale, or attempted resale, of a Ticket is prohibited. The Venue reserves the right to cancel Tickets which it reasonably suspects as being offered for unauthorised resale. Customers who are unsure if a seller is an authorised agent should contact the Venue for clarification. The Venue accepts no responsibility for the validity of Tickets purchased from unauthorised agents.

6.b. Unless prior written consent is obtained from the Venue, Tickets may not be combined with hospitality, travel, accommodation, merchandise and/or any other product or service to create a Ticket package to sell for commercial gain.

6.c. The use of equipment to record or transmit audio and/or visual material inside the Venue is strictly forbidden. Unauthorised recordings, tapes, films or similar items may be confiscated and destroyed. Any recording made in breach of these conditions shall belong to the Venue and/or Promoter of the Event. Neither the Promoter nor the Venue will be liable for the loss, theft or damage to confiscated items.

6.d. By attending the Event Customers give their consent to filming, photography and sound recording of themselves as members of the audience. The Venue and/or Event Promoter will own the copyright of such material and may use such films/photographs/recordings for any purpose, including commercial purposes, without payment or further notification.

6.e. Mobile telephones, messaging equipment and all similar personal electronic equipment must be switched off during the Event. Customers who do not comply and disrupt the enjoyment of the Event for other Customers may be ejected from the Venue without refund.

6.f. Only food and drink purchased on the premises may be consumed within the Venue, unless items are required on proven medical grounds or for babes in arms.

6.g. The use of electronic cigarettes is prohibited throughout the Venue.

7. Gift Vouchers

7.a. Gift vouchers can be redeemed in full or in part to purchase Tickets for participating Events in person or by telephone via the Venue’s box office or on the Venue’s websites.

7.b. Gift vouchers expire at the end of the month one year after the purchase date. Expired vouchers cannot be redeemed or refunded. The expiry date is clearly printed on all vouchers.

7.c. Gift vouchers cannot be exchanged for cash.

8. Memberships

8.a. Customers have the right to cancel membership within 14 days of purchase, after which time the membership is non-refundable. If benefits of a membership are used prior to cancelling it the Venue reserves the right to withdraw and reverse the benefits you have gained: waived booking fees may be deducted from the refund; prices discounted for members may be rebooked at full price and the difference in cost deducted from the refund; and Tickets purchased during any pre-sale/members’ priority booking period may be cancelled and a refund issued.

8.b. Memberships are valid from the date of purchase until the end of the month one year after the purchase date.

8.c. The Venue reserves the right to amend the cost of the membership and the benefits it provides without prior warning.

8.d. Members found, or reasonably suspected of, reselling their Tickets for commercial gain may have their membership terminated without recompense.

8.e. Memberships purchased by Direct Debit will be automatically renewed upon their expiry. Customers must provide notification in advance of the expiry date to cancel the renewal of your subscription. This does not affect your rights in accordance with the Direct Debit Guarantee.

9. Liability

9.a. The Venue will not be responsible for any injury or loss, theft or damage of Customer’s personal belongings, other than that caused as a result of negligence or other breach of statutory duty.

9.b. Personal arrangements, including but not limited to, travel, accommodation and subsistence relating to the Event are made entirely at the Customer’s own risk and the Venue shall not be liable for any losses incurred from these arrangements.

9.c. Nothing in these terms and conditions seeks to exclude any liability of the Venue for death or personal injury caused by its negligence or other type of liability which cannot by law be excluded or limited.

9.d. These terms and conditions are governed by English Law and any disputes which may arise with the Venue are subject to the exclusive jurisdiction of the English Courts.

10. Health & Safety

10.a. Ipswich Borough Council venues operate in accordance with its Public Entertainment Licence and its Theatre Licence which states that:

10.b. For some concerts, particularly rock and pop concerts, customers choose to stand. In the interest of public safety and to remain compliant with licencing as in 10.b.i, customers will be required to remain in their seated area and to keep gangways and passageways clear at all times.

11. Copyright

The text and images contained in the Regent Theatre’s website are protected by copyright and other intellectual property rights. You can print or download any part of these text and images for personal use only and any copies must retain the copyright or other intellectual property notices contained in the original material. Any other use could lead to action or breach of copyright. No part of this site may be reproduced by any process without written permission from Ipswich Borough Council.

12. Disclaimer Notice

Your use of the Regent Theatre’s website is subject to the following conditions and you should not use this website unless you accept these conditions:

12.a Ipswich Borough Council (IBC) accepts no liability to any person for loss or damages incurred as a result of reliance upon material contained at this website.

12.b Performance details on the site are subject to change without prior notice. IBC accepts no responsibility for the accuracy of information or material accessed through the site.

12.c By logging on, you will be assuming all risks associated with use of the site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via the IBC site or your access to it.

12.d We are not responsible for the content of any linked sites and the inclusion of any link does not imply any endorsement of that linked site.

12.e You will only use this website for personal private use.

13. Waiver

13.a. If we delay or fail to enforce any of these Terms & Conditions it shall not mean that we have waived our right to do so.

14. Assignment

14.a. We shall be entitled to assign any of Our rights and obligations under these Terms and Conditions provided that Your rights are not adversely affected.

15. Severability

15.a. If it is found by a Court that any of these Terms and Conditions for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.

16. Third Parties

16.a. The Event Partner(s) and its affiliates, successors or assigns may rely on any rights set out in these Terms and Conditions in accordance with the provisions of the Contracts (Right of Third Parties) Act 1999 (the ‘Act’). Except as provided above, any person who is not a party to these Terms and Conditions shall have no right under the Act to rely on any of these Terms and Conditions. The Act can give rights under some contracts to third parties who are not parties to these contracts but in this caser on We, the Event Partner(s) (and/or its affiliates, successors or assigns) and You (or your assignees permitted hereby) have rights and obligations under this contract.

17. Events Beyond Our Reasonable Control (Force Majeure)

17.a. For the purpose of these Terms and Conditions, ‘Force Majeure’ means any cause beyond Our control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, natural defence requirements, acts or regulations of national or local governments. We will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure.

18. Amendments and Variations

18.a. We intend to rely on the written terms set out here in this document as well as the written terms and conditions of the Venue and the Promoter. You should read the terms and conditions carefully before entering into the contract to ensure that they contain everything that You consider has been agreed. If they do not then you should speak to a member of staff. After the contract has bene made, these Terms and Conditions cannot be varied or amended in any respect unless both You and We agreed and it is preferable that this is in writing.

19. No Partnership or Agency

19.a. Nothing in these Terms and Conditions and no action taken by You or Us under these Terms and Conditions shall create or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other relationship between You and Us beyond the relationship created under these Terms and Conditions.

20. Entire Agreement

20.a. These Terms and Conditions, and the terms and conditions of the Venue and the Promoter and any specially agreed terms constitute the entire agreement between the parties in connection to, its subject matter and supersede ad previous terms and conditions, agreement or arrangement between the parties. Each of the parties agrees that it has not entered into these Terms and Conditions in reliance on, and shall have no remedy in respect of, any statement, representation, covenant, warranty, undertaking or indemnity (whether negligently or innocently made) by any person (whether party to these Terms and Conditions or not) other than as expressly communicated by Us to You before You have completed Your purchase or set out in these Terms and Conditions, Nothing in this clause shall operate to limit or exclude any liability for fraud.

21. Governing Law and Jurisdiction

21.a. These Terms and Conditions shall be governed by and construed in all respects in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.

22. Definitions

‘Ticket’ means any item, tangible or intangible, which confers the right to attend an Event.

‘Customer & You’ includes both the person who purchased, or intends to purchase, Tickets and those within his or her party who are attending the Event, each of whom must possess a valid Ticket.

‘Us’ means Ipswich Borough Council.

‘Venue’ means any location where the Event is being held and representatives of this location including but not limited to the management, security, front of house and box office teams.

‘Event’ means any entertainment event or performance occurring at the Venue in respect of which Tickets are sold.

‘Promoter’ means the entity which is staging/producing the Event, which may be different to the Venue.

‘Print-at-Home’ means the delivery method by which PDF Tickets are emailed to the Customer.

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