Concessions apply to under 16s or over 60s unless otherwise stated.
Reservations are only accepted for events with 4 or more performances and bookings of 10 or more tickets (block bookings).
A ticket re-sale service is available only for shows that have sold out.
A £2.00 per ticket fee is payable on all successful re-sales.
Ipswich Borough Council cannot accept responsibility for unsuccessful re-sells.
Once purchased the tickets cannot be refunded unless the performance is cancelled or altered in a material way (such as changing the headline act or the main star of the performance).
Tickets may only be exchanged for the same priced tickets within the same production, subject to availability, if returned to the Box Office no later than 48 hours prior to the performance.
If tickets have not been received, or have been lost or mislaid, duplicates can be issued at the show by the venue Box Office.